{"id":2235,"date":"2025-07-01T08:48:20","date_gmt":"2025-07-01T08:48:20","guid":{"rendered":"https:\/\/ithsolutions.pt\/helpdesk\/"},"modified":"2025-10-07T09:09:34","modified_gmt":"2025-10-07T09:09:34","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/ithsolutions.pt\/en\/helpdesk\/","title":{"rendered":"Helpdesk"},"content":{"rendered":"<section class=\"text-left-image-right\">\n    <div class=\"container\">\n        <div class=\"row align-items-center\">\n            <div class=\"col-lg-6\">\n                                    <h2 class=\"text-left-image-right-title\">Welcome to our Helpdesk form.<\/h1>\n                                \n                                    <p class=\"text-left-image-right-text\"><p>You can use this form to submit requests for technical support related to our services and solutions. Please fill in all the fields as clearly and in as much detail as possible so that we can respond quickly and effectively. <\/p>\n<p>If you are not yet a customer, please fill in your company details so that we can process your order properly.<\/p>\n<p>Our support team will contact you as soon as possible, according to the level of urgency indicated.<\/p>\n<\/p>\n                            <\/div>\n            <div class=\"col-lg-6\">\n                                    <div class=\"text-left-image-right-image\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"776\" height=\"243\" src=\"https:\/\/ithsolutions.pt\/wp-content\/uploads\/2023\/10\/parceiro-confianca.webp\" class=\"floating-animation\" alt=\"Helpdesk\" srcset=\"https:\/\/ithsolutions.pt\/wp-content\/uploads\/2023\/10\/parceiro-confianca.webp 1920w, https:\/\/ithsolutions.pt\/wp-content\/uploads\/2023\/10\/parceiro-confianca-300x94.webp 300w, https:\/\/ithsolutions.pt\/wp-content\/uploads\/2023\/10\/parceiro-confianca-1024x320.webp 1024w, https:\/\/ithsolutions.pt\/wp-content\/uploads\/2023\/10\/parceiro-confianca-768x240.webp 768w, https:\/\/ithsolutions.pt\/wp-content\/uploads\/2023\/10\/parceiro-confianca-1536x480.webp 1536w\" sizes=\"auto, (max-width: 776px) 100vw, 776px\" \/>                        <div class=\"text-left-image-right-shape\"><\/div>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n <script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof 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gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gform-theme gform-theme--foundation gform-theme--framework 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var(--gf-field-img-choice-check-ind-icon-size-md);--gf-field-pg-steps-number-color: rgba(17, 35, 55, 0.8);}<\/style><div id='gf_4' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <h2 class=\"gform_title\">Formul\u00e1rio Helpdesk<\/h2>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_4'  action='\/en\/wp-json\/wp\/v2\/pages\/2235#gf_4' data-formid='4' novalidate><div class='gf_invisible ginput_recaptchav3' data-sitekey='6LfEvn8oAAAAAIvaoAYb9-6ZJot_AE6bYx7rJgPq' data-tabindex='0'><input id=\"input_35be03f21148cf7daf00d9edcddf7231\" class=\"gfield_recaptcha_response\" type=\"hidden\" name=\"input_35be03f21148cf7daf00d9edcddf7231\" value=\"\"\/><\/div>\n        <div id='gf_progressbar_wrapper_4' class='gf_progressbar_wrapper' data-start-at-zero=''>\n        \t<p class=\"gf_progressbar_title\">Step <span class='gf_step_current_page'>1<\/span> of <span class='gf_step_page_count'>3<\/span><span class='gf_step_page_name'><\/span>\n        \t<\/p>\n            <div class='gf_progressbar gf_progressbar_custom' aria-hidden='true'>\n                <div class='gf_progressbar_percentage percentbar_custom percentbar_33' style='width:33%; color:#fff; background-color:#04547a;'><span>33%<\/span><\/div>\n            <\/div><\/div>\n                        <div class='gform-body gform_body'><div id='gform_page_4_1' class='gform_page ' data-js='page-field-id-0' >\n\t\t\t\t\t<div class='gform_page_fields'><div id='gform_fields_4' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_4_1\" class=\"gfield gfield--type-text gfield--input-type-text field_sublabel_below gfield--has-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_1'>Company name<\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_4_1' type='text' value='' class='large'  aria-describedby=\"gfield_description_4_1\"  placeholder='Company name'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_4_1'>If you are already a client, please provide the usual name. If this is your first contact, please enter the company\u2019s full name.<\/div><\/div><div id=\"field_4_3\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--has-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_3'>NIF da Empresa<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_4_3' type='text' value='' class='large'  aria-describedby=\"gfield_description_4_3\"  placeholder='NIF da Empresa' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_4_3'>Obrigat\u00f3rio apenas para novos contactos<\/div><\/div><div id=\"field_4_4\" class=\"gfield gfield--type-text gfield--input-type-text field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_4'>Website ou p\u00e1gina da empresa<\/label><div class='ginput_container ginput_container_text'><input name='input_4' id='input_4_4' type='text' value='' class='large'    placeholder='Website ou p\u00e1gina da empresa'  aria-invalid=\"false\"   \/><\/div><\/div><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                         <input type='button' id='gform_next_button_4_20' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Seguinte'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_4_2' class='gform_page' data-js='page-field-id-20' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_4_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_4_5\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_5'>Main company phone number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_5' id='input_4_5' type='text' value='' class='large'    placeholder='Main company phone number' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_4_6\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_6'>User name (person requesting support)<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_6' id='input_4_6' type='text' value='' class='large'    placeholder='User name (person requesting support)' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_4_7\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_7'>E-mail de contacto:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_4_7' type='text' value='' class='large'    placeholder='E-mail de contacto:' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_4_8\" class=\"gfield gfield--type-select gfield--input-type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_8'>Departamento \/ \u00c1rea<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_8' id='input_4_8' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Departamento \/ \u00c1rea<\/option><option value='Administrativo' >Administrativo<\/option><option value='Financeiro' >Financeiro<\/option><option value='Inform\u00e1tica' >Inform\u00e1tica<\/option><option value='Comercial' >Comercial<\/option><option value='Produ\u00e7\u00e3o' >Produ\u00e7\u00e3o<\/option><option value='Outros' >Outros<\/option><\/select><\/div><\/div><div id=\"field_4_9\" class=\"gfield gfield--type-select gfield--input-type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_9'>Tipo de pedido<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_9' id='input_4_9' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Tipo de pedido<\/option><option value='Problema t\u00e9cnico (hardware\/software)' >Problema t\u00e9cnico (hardware\/software)<\/option><option value='Instala\u00e7\u00e3o ou configura\u00e7\u00e3o' >Instala\u00e7\u00e3o ou configura\u00e7\u00e3o<\/option><option value='Acesso ou permiss\u00f5es' >Acesso ou permiss\u00f5es<\/option><option value='Esclarecimento ou orienta\u00e7\u00e3o' >Esclarecimento ou orienta\u00e7\u00e3o<\/option><option value='Outro' >Outro<\/option><\/select><\/div><\/div><div id=\"field_4_10\" class=\"gfield gfield--type-select gfield--input-type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_10'>N\u00edvel de urg\u00eancia<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_10' id='input_4_10' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>N\u00edvel de urg\u00eancia<\/option><option value='Baixa (sem impacto na atividade)' >Baixa (sem impacto na atividade)<\/option><option value='M\u00e9dia (impacto parcial)' >M\u00e9dia (impacto parcial)<\/option><option value='Alta (atividade bloqueada)' >Alta (atividade bloqueada)<\/option><\/select><\/div><\/div><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_4_21' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Anterior'  \/> <input type='button' id='gform_next_button_4_21' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Seguinte'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_4_3' class='gform_page' data-js='page-field-id-21' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_4_3' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_4_11\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield_contains_required field_sublabel_below gfield--has-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_11'>Descri\u00e7\u00e3o do problema ou pedido:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_11' id='input_4_11' class='textarea large'  aria-describedby=\"gfield_description_4_11\"  placeholder='Descri\u00e7\u00e3o do problema ou pedido:' aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><div class='gfield_description' id='gfield_description_4_11'>Descreva detalhadamente a situa\u00e7\u00e3o, incluindo mensagens de erro, quando come\u00e7ou e o que j\u00e1 foi tentado.<\/div><\/div><div id=\"field_4_14\" class=\"gfield gfield--type-select gfield--input-type-select field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_14'>Pretende ser contactado telefonicamente?<\/label><div class='ginput_container ginput_container_select'><select name='input_14' id='input_4_14' class='large gfield_select'     aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Pretende ser contactado telefonicamente?<\/option><option value='Yes' >Yes<\/option><option value='No' >No<\/option><\/select><\/div><\/div><div id=\"field_4_15\" class=\"gfield gfield--type-text gfield--input-type-text field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_15'>Contact phone number<\/label><div class='ginput_container ginput_container_text'><input name='input_15' id='input_4_15' type='text' value='' class='large'    placeholder='Contact phone number'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_4_16\" class=\"gfield gfield--type-date gfield--input-type-date gfield--input-type-datepicker gfield--datepicker-no-icon field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_16'>Data preferencial para contacto<\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_16' id='input_4_16' type='text' value='' class='datepicker gform-datepicker mdy datepicker_no_icon gdatepicker-no-icon'   placeholder='Data preferencial para contacto' aria-describedby=\"input_4_16_date_format\" aria-invalid=\"false\" \/>\n                            <span id='input_4_16_date_format' class='screen-reader-text'>MM slash DD slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_4_16' class='gform_hidden' value='https:\/\/ithsolutions.pt\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/div><fieldset id=\"field_4_18\" class=\"gfield gfield--type-time gfield--input-type-time gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' 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gform-field-label--type-sub minute_label screen-reader-text' for='input_4_18_2'>Minutes<\/label>\n                        <\/div>\n                        \n                    <\/div><\/fieldset><fieldset id=\"field_4_17\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Consentimento<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_17.1' id='input_4_17_1' type='checkbox' value='1'   aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_4_17_1' >Autorizo o tratamento dos meus dados 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